Privacy Policy
Last updated: 5 November 2026
Ryelle by Leah is operated by Leah Traders. This Privacy Policy explains how we collect, use, store and share information when you use our website, place an order, contact customer support, use our website chatbot, or communicate with us through WhatsApp or email.
1. Information we collect
Depending on how you use our services, we may collect your name, email address, phone number, delivery address, order details, payment reference or payment status, product preferences, support messages, return requests, shipment and tracking information, and account information.
When you use our website chatbot or WhatsApp support, we may process the messages you send, your phone number or email address, and order identifiers needed to respond to your request.
2. How we use your information
We use your information to process and manage orders, verify payments, send order and invoice communications, arrange shipping and tracking, manage returns and refunds, provide customer support, maintain customer accounts, prevent fraud or misuse, improve our services, and comply with applicable legal and tax obligations.
3. WhatsApp communications
If you contact Ryelle by Leah through WhatsApp, or if you have provided your phone number for order-related communication, we may use WhatsApp Business Platform services to provide order confirmations, payment or invoice updates, shipment tracking, return updates, and customer support responses.
WhatsApp communications are also subject to the privacy terms and policies of WhatsApp/Meta. We do not sell your WhatsApp messages or phone number to advertisers.
4. Email communications
We may send transactional emails relating to account verification, password reset, orders, invoices, shipping, returns, refunds, customer support, and other service-related matters.
5. Payments
Where payments are made through UPI, QR, bank or other supported methods, we may record payment status and transaction/reference information needed to verify and manage the order. We do not intentionally store your UPI PIN, card PIN, banking password, or similar authentication credentials.
6. Shipping and tracking
We may share necessary order and delivery information with courier, logistics and shipment-tracking service providers so that your order can be delivered and tracked.
7. Service providers
We may use service providers for website hosting, cloud infrastructure, email delivery, WhatsApp messaging, shipment tracking, analytics, security and similar operational functions. These providers process information only as required to provide their services to us and according to their own applicable terms and privacy policies.
8. Data retention
We retain information for as long as reasonably necessary to provide our services, maintain business and tax records, resolve disputes, prevent abuse, and comply with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Data security
We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse or alteration. However, no internet or electronic communication system can be guaranteed to be completely secure.
10. Your choices and rights
You may contact us to ask about personal information associated with your account, request correction of inaccurate information, or request deletion where applicable and legally permitted. Certain records may need to be retained for accounting, tax, fraud-prevention or legal reasons.
You may also stop non-essential communications by contacting us. Transactional messages necessary to complete or support an order may still be sent where appropriate.
11. Children's privacy
Our online store is not intended to knowingly collect personal information directly from children. Orders should be placed by adults or with appropriate adult involvement.
12. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.
13. Contact us
Leah Traders / Ryelle by Leah
Website: https://leahindia.com/
Email: care@leahindia.com
WhatsApp / Customer Care: +91 91594 95072